Care / FAQ / Shipping
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General Policy
The general processing time for all orders is 2-6 weeks.
All jewelry is 100% hand-made by myself and my assistant, so please be patient while we process your order. We try to do our best to accomodate every situation but if you need an order by a specific date, email please send an inquiry through the contact form. A rush surcharge might apply.
I will not issue any refunds except for an incorrectly packaged order, or if the merchandise arrives with defect.
Shipments
All orders are sent via USPS priority mail and one shipped, should arrive in 3-10 business days, depending on if you are in the continental US or not.
Once an item has been shipped, My Dearest World is not responsible for lost packages or packages damaged in transit. We will try our best to accomodate, but additional charges might apply.
International Orders
All shipments are sent via USPS international priority mail. If you would like to use a different provider please send a request via the contact form. Additional charges might apply for different carriers. My Dearest World is not responsible for any incurred fees from customs, duties, or VAT.
Jewelry Composition and Care
All soldered jewelry pieces are made of 100% lead-free solder and is non-toxic please do not put it in your mouth or sleep in them.
It's best to remove jewelry before swimming/bathing, sweating or heavy exercise, wearing excessive fragrances, oils or sunscreen, or exposure to other potentially damaging chemicals.
My Dearest World jewelry is water resistant, but under extreme conditions, wear, and exposure, can become tarnished and ruined.
If pearls are exposed to chemicals or extended wear and tear / any of the above the shine can become dull. Pearls are sensitive in nature. Clean pearls every so often with a damp cloth.
If your pendant or metal becomes dull after continuous wear, please shine with the polishing cloth that comes with every order. This is completely normal and due to skin / sweat / natural body stuff buildup, especially in the summer months.
Jewelry should be the last thing put on and the first thing taken off.
For any other questions please submit questions through the contact form on the site.